Our Email Hosting automatically whitelists e-mail addresses that you communicate with, for your entire domain. For example, within your domain hosted with WebHostSG you have two users: joe@domain.com and amy@domain.com. If joe e-mails mary@hotmail.com , mary@hotmail.com will become whitelisted for both joe and amy. If mary@hotmail.com decides to write to amy@domain.com or joe@domain.com, her e-mail will get through without being filtered.

You can also manually add an e-mail address to the whitelist or blacklist, as described below. Notice that the best way to add whitelist records is using the Spam reports, as it automatically delivers the e-mail and adds the sender to your whitelist. Our system uses the Sender instead of the From in the e-mail header, both for blacklist and whitelist, which is automatically done if you authorize e-mails through spam reports. If you enter an e-mail address manually to your black or whitelist and notice it doesn't work, check the e-mail header and look for the X-EmailArray-EnvFrom: field, which should be used. Yet another possibility is that the sender might change each time you receive a certain e-mail. In this case, you can use Rules to delete undesired messages, based on part of the From header address or subject.

Add an e-mail address to the whitelist

  • Go to https://cp.yourdomain.com
  • Log in using your full e-mail address ( user@domain.com ) and current password.
  • Pass your mouse over the Filtering menu and choose Blacklist
  • Make sure you have the correct domain selected in the pulldown menu on the left side
  • Click on the New Whitelist button
  • In the text field next to Address, enter the e-mail address you wish to whitelist
  • Select whether you still wish to check for viruses ( Recommended! )
  • Click on the Add Whitelist button

Add an e-mail address to the blacklist

  • Go to https://cp.yourdomain.com
  • Log in using your full e-mail address ( user@domain.com ) and current password.
  • Pass your mouse over the Filtering menu and choose Blacklist
  • Make sure you have the correct domain selected in the pulldown menu on the left side
  • Click on the New Blacklist button
  • In the text field next to Address, enter the e-mail address you wish to blacklist
  • Click on the Add Blacklist button

Remove an e-mail address from the whitelist or blacklist

  • Go to https://cp.yourdomain.com
  • Log in using your full e-mail address ( user@domain.com ) and current password.
  • Pass your mouse over the Filtering menu and choose either Blacklist or Whitelist
  • Make sure you have the correct domain selected in the pulldown menu on the left side
  • Click on "-" icon (minus sign) next to the e-mail address you wish to remove


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